What Happens to My Data During Phone Repair?

Your phone is your whole life — banking apps, photos, messages. Being careful about who handles it is completely reasonable. Here's exactly what happens to your data during a hardware repair at a reputable service.

What we actually do during a screen or battery repair

For hardware repairs, our work is entirely physical. We open the device, remove the damaged component, install the replacement, and close the device back up. The software and data on your phone is untouched throughout this process.

After the repair, we need to test the specific function that was fixed:

• Screen replacement: We test touch sensitivity across the full display, Face ID or Touch ID, screen brightness and colors. This requires the device to be on — not your data.
• Battery replacement: We test charging and battery health readings. The phone is on, but we're looking at Settings → Battery, not your messages.
• Port repair: We test with a charging cable to confirm it seats and charges correctly.

We do not open your apps, photos, messages, email, or banking apps. There is no reason to, and we don't.

What you can do to protect yourself

• Enable screen lock: Keep your PIN or password on. You control when the phone unlocks. At the end of testing, you unlock it yourself or enter your code while we watch — we never need to know your PIN.
• Back up before repair: Hardware repairs don't touch data, but backup is good practice before any repair. iCloud or Google backup takes 5 minutes.
• Note pre-existing app issues: If you already have a crashing app or weird notification, let us know before we start — so we can document it as pre-existing and not something we caused.

Why mobile repair is actually safer for your data

When you drop a phone off at a traditional repair shop, your device is out of sight for hours or days. You don't see what happens to it.

With mobile repair, we work at your location. You can sit three feet away and watch the entire repair. Every step is visible. We welcome this — it means you can see exactly what we do and don't do with your device. This is the most transparent repair experience possible.

Does hardware repair ever require a factory reset?

No. Screen, battery, charging port, camera, speaker — none of these hardware repairs require deleting your data. The only scenario where a factory reset might be discussed is a software repair (like a phone stuck in a boot loop), and that would always be with your explicit consent and after we've discussed alternatives.

Data we store about you

We store only what's needed for your booking: your name, phone number, address (for mobile service), device model, and repair type. We don't store device data, photos, or any content from your phone. We can provide a receipt for any repair on request.